Return & Refunds

Need to return an item?

  • Does my item qualify for a return?
    • 1. The merchandise is still in new condition, with no sign of customization, wear, or use of any kind.

      2. The merchandise being returned still has the original tags.

      3. The merchandise was received within the last 60 days.
  • Are there any exceptions to the qualifications listed above?
    • We do not expect a defective item to be in its original condition. It may show signs of normal usage.

      Customized items are non-returnable, but are still subject to the same quality guarantees as the rest of our merchandise.
  • How can I return my items that qualify?
    • 1. If your item qualifies for a return please apply for a return online through the following link: Returns
    • 2. Please wait (usually up to 3 business days) to hear back from our staff further instructions on returning the item(s).
    • 3. Send your item(s) to one of our returns centers in the following regions:

      USA/Latin America: 
      WSL Store Returns
      3255 Roosevelt Street
      92008 Carlsbad, California 

      WSL Store Returns
      C/o: Chris Adcock
      2 Zinnia Close
      Peregian Springs
      QLD, Australia 4573

      WSL Store
      F/2 Section 4, 108 Xieshi Road, Shi Bi, Panyu, Guangzhou
      511498, Guangdong, China

      WSL Store Returns
      C/o: Patrick Aniento
      40510 Seignosse
    • 4. Allow approximately 5 days after your return arrives at our location for your request to be processed. If a replacement is being processed, it will follow standard shipping timelines for your country. Payment refunds may take 5-10 business days to reflect in your credit card account.